Refund policy
Return for store credit or Exchanges within 14 business days only
For defective or damaged products, please contact us at support@striptofficial.com with information about your order to discuss a refund or exchange.
Please head to stript.loopreturns.com to start the exchange process. If your size is out of stock you can exchange it for store credit. Let us know once you’ve shipped the item(s), and we’ll process the exchange right away.
If you hit any issues or have more questions, feel free to email us and we'll be more than happy to help!
Is there any time limit for issue reporting?
To qualify for the payout, you'll need to follow the reporting time requirements:
- For issues of loss - when the package is not delivered- the issue cannot be reported sooner than 30 days from the date it was shipped- for domestic shipments (and 60 days for international shipments).
- Issues of damage must be reported within 7-days from the date of delivery.
- Issues of theft must be reported within 7-days from the date of delivery.
- Requests to return must be reported within 14-days from the date of delivery.
We are unable to offer free return shipping on eligible item(s) returned. There is a flat rate of $8 for return shipping labels for domestic orders.
Once the return is received and approved, the refund will be processed as store credit to your STRIPT account to be used during future checkouts.
